Recover More Undelivered Shipments with Shipway NDR Management Solution

Shipway’s NDR management software helps eCommerce businesses track undelivered shipments, identify NDR reasons and automate buyer follow-ups to coordinate delivery reattempts and reduce RTO.

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Illustrative RTO risk dashboard: orders scanned, high and medium-risk counts, orders tagged High, Medium or Low risk, and a COD order confirmed via WhatsApp

Shipway at a Glance

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20+Courier Partners
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Trusted by growing D2C brands across India

Zouk

THRD

FUBS

Bitrontix

Astro Talk

The Bamboo Company

Rezoni

Kiwi Kisan Window

The Bear House

Oxyglow

Pothys

PHOOL

Zouk

THRD

FUBS

Bitrontix

Astro Talk

The bamboo company

Rezoni

Kiwi Kisan Window

The Bear House

Oxyglow

Pothys

PHOOL

Fittr

Krvvy

Googo Gaaga

Concept Kart

Lamior

Callmate

FixDerma

Supersox

Fang

Crazybee Tshirts

Hammer

Daily Objects

Vastrado

H&H

Fittr

Krvvy

Googo Gaaga

Concept Kart

Lamior

Callmate

FixDerma

Supersox

Fang

Crazybee Tshirts

Hammer

Daily Objects

Vastrado

H&H

Why NDR management matters

Proven Business Benefits of NDR Management

Shipway’s NDR management solution helps businesses track undelivered shipments, identify failure reasons and coordinate buyer follow-ups and delivery reattempts with courier partners.

Higher Delivery Success

Coordinate timely NDR follow-ups and delivery reattempts.

Better Customer Experience

Keep buyers informed and involved in the delivery process .

Fewer Manual Follow-ups

Use NDR automation to reduce repetitive coordination

Lower RTO Costs

Act on failed deliveries before shipments turn into RTOs .

Greater Operational Visibility

Track NDR reasons, shipment status and reattempts in one place .

One Platform for End-to-End NDR Management

Step 01

View undelivered shipments in one dashboard Communications

Bring all NDR shipments into one centralised dashboard.
Review complete shipment details in one place.
Identify the reported non-delivery reason for each shipment.
Track delivery attempts and take timely action using NDR tracking software.

Example buyer messages on WhatsApp, SMS and email: COD order confirmation, out-for-delivery alert and NDR address confirmation

Step 01

Follow up with buyers Communications

Reach buyers through available NDR follow-up channels, including WhatsApp.
Send timely notifications about failed delivery attempts.
Give customers an opportunity to respond to delivery notifications.
Use NDR follow-up software to coordinate the next delivery action.

Step 01

Capture the customer’s response Communications

Capture the buyer’s response to the failed delivery notification.
Identify whether the buyer wants another delivery attempt.
Understand if a different action is required.
Coordinate the courier partner through your NDR management solution.

Step 01

Coordinate the next delivery action Communications

Bring all NDR shipments into one centralised dashboard.
Identify requests for another delivery attempt.
Share reattempt requests with the courier partner.
Track updates through your NDR management solution.

Step 01

Review NDR activity and reports Communications

Review NDR details and shipment status in one place.
Identify recurring non-delivery reasons across shipments.
Monitor delivery attempts and follow-up activity.
Use NDR management software to improve delivery outcomes.

Take Ecommerce NDR management further with Shipway Further with These Products

Managing a failed delivery is only one part of the shipping journey. Combine Shipway’s NDR Management Capabilities with Delivery Recovery and Tracking

Delivery Assure

Support shipment recovery after a failed delivery attempt with Shipway’s success-based delivery recovery offering.

Explore

Give customers greater visibility into their shipments through branded tracking and post-purchase communication. Position this as a complementary experience, not as a replacement for the NDR management workflow. .

Explore

ShipSense AI

Use AI-powered courier allocation to select suitable delivery partners based on shipment details and real-time courier performance. Position this as a way to improve shipping decisions, complementing the NDR Management Workflow.

Explore

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Latest Insights from Shipway

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See How Shipway NDR Management Works

See how Shipway helps your team review undelivered shipments, understand NDR reasons, follow up with buyers and manage delivery reattempts from a central workflow.

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FAQ

Frequently Asked Questions

NDR management is the process of reviewing shipments that could not be delivered, understanding the reason for the failed attempt and deciding the next action, such as coordinating a reattempt or processing an RTO.

Shipway's RTO reduction tool helps prevent avoidable returns through AI-powered fraud detection, COD order verification, proactive buyer communication, delivery re-attempts and automated NDR management. It helps identify risky orders before dispatch and recover eligible failed deliveries before they become RTOs.

An NDR courier update is a non-delivery status shared by a courier partner when a shipment could not be delivered. It generally includes a reason or exception status that helps the seller decide what to do next.

NDR management software brings undelivered shipment information into a central workflow. Teams can review the reason and delivery attempts, follow up with buyers and manage the next delivery action.

NDR automation ecommerce workflows help businesses respond to failed delivery attempts more consistently by organising shipment information and supporting timely buyer follow-ups and reattempt coordination.

Yes. Shipway’s NDR follow-ups are powered by WhatsApp. The NDR page also describes a centralised dashboard, detailed NDR insights and real-time updates on reattempt actions.

Recover More Undelivered Shipments with Shipway NDR Management Solution

Shipway at a Glance

Trusted by growing D2C brands across India