Instead of a refund-first mindset, we push for exchanges

Provide your customers with what they desire

From immediate refunds to direct exchanges Shipway returns help you build your business.

Unified Dashboard

Instant refunds

Exchange Automation

Seamless integrations

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All Powerful features in one place

Branded Return Page for Customers

Allow shoppers to request return across multiple orders.

Seller can check and decide whether to approve or reject the return request.

Enable returns window period according to your return policy.

Allow customers to exchange products with other variants.

Specify product categories that can not be returned.

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One-click Exchange

Let your customers request exchange for anything they want.

Dashboard to handle all the exchange requests effortlessly.

Send gift cards for the out-of-stock variants.

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Instant Refunds

Quick integration with payment gateways like Razorpay, Cashfree , & PayU.

Instant refunds via Gift card, UPI, PayTm, Bank account, & Original payment source.

Process refunds at various stages like product picked-up, Q/C done, or received at the warehouse.

Make instant refunds for less valued products.

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Reverse Pick-up Automation

API integration with all major carriers for reverse pick-ups.

Reverse pick-up with multiple drop locations.

Clubbing of multiple RMAs with one AWB number.

Reverse pick-up with Quality Check options.

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Failed Pickup Reports

Know the reason for the return pick-up failures.

Increase the chances of successful return pickup by sending SMS & WhatsApp alerts.

Check on courier partners performance with multiple parameters.

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Notify Customers At Every Stage

Notify customers with the return order status whether approved/rejected.

Allow your customers to cancel the return request before return-pickup approval.

Send pro-active return order status updates via SMS & WhatsApp.

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Benefits of Return Automation

More Happy Customers

Boost Customer Retention

Higher Customer LTV

Shipway helped us to monitor and track our returns in the easiest possible way to reduce our return related customer service traffic by 30%.

Rashi Narang
Creative Director | Founder
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Not sure how to automate returns & exchanges for your E-commerce?

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