Make Failed Delivery Recovery Work Better for Your Business

A failed delivery attempt does not have to mean a lost sale. Shipway Delivery Assure helps recover eligible shipments by re-engaging customers and moving orders towards successful delivery.

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Illustrative RTO risk dashboard: orders scanned, high and medium-risk counts, orders tagged High, Medium or Low risk, and a COD order confirmed via WhatsApp

Shipway at a Glance

The scale behind every shipment you send.

20+Courier Partners
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Trusted by growing D2C brands across India

Zouk

THRD

FUBS

Bitrontix

Astro Talk

The Bamboo Company

Rezoni

Kiwi Kisan Window

The Bear House

Oxyglow

Pothys

PHOOL

Zouk

THRD

FUBS

Bitrontix

Astro Talk

The bamboo company

Rezoni

Kiwi Kisan Window

The Bear House

Oxyglow

Pothys

PHOOL

Fittr

Krvvy

Googo Gaaga

Concept Kart

Lamior

Callmate

FixDerma

Supersox

Fang

Crazybee Tshirts

Hammer

Daily Objects

Vastrado

H&H

Fittr

Krvvy

Googo Gaaga

Concept Kart

Lamior

Callmate

FixDerma

Supersox

Fang

Crazybee Tshirts

Hammer

Daily Objects

Vastrado

H&H

Support more moments across the delivery journey

For teams comparing post-dispatch workflows, Automated NDR Management addresses non-delivery report handling, while Delivery Assure focuses on success-based recovery of eligible failed shipments.

NDR Management

Manage non-delivery reports and customer responses through a dedicated workflow.

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Shipway Delight

Keep buyers informed with shipment updates and a branded tracking experience.

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Shipway Protect

Protect eligible shipments against specified transit risks such as loss and damage.

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How Shipway Delivery Assure Helps You Recover More Orders

Step 01

Failed delivery identified

Identify eligible shipments as soon as a delivery attempt is unsuccessful.
Initiate an automated recovery process for eligible failed deliveries.
Re-engage customers to create another opportunity for successful delivery.
Help recover failed shipments before they move towards return-to-origin.

Example buyer messages on WhatsApp, SMS and email: COD order confirmation, out-for-delivery alert and NDR address confirmation

Step 02

Recovery action initiated

Initiate recovery actions for eligible shipments.
Create another opportunity for successful delivery.
Move failed orders back into the delivery journey.
Help prevent eligible shipments from proceeding directly to RTO.

Step 03

Customer re-engaged

Bring customers back into the delivery journey after a failed attempt.
Address the reason behind the unsuccessful delivery.
Re-engage customers to support the next delivery step.
Create another opportunity to move the shipment towards fulfilment.

Step 04

Delivery outcome confirmed

Track the shipment outcome after recovery is initiated.
Check whether the eligible order reaches the customer.
Confirm successful recovery once the shipment is delivered.
Count only successfully delivered eligible orders as recovered.

Step 05

Fee linked to success

Charge a recovery fee only when an eligible shipment is successfully delivered.
Apply fees based on confirmed recovery outcomes.
No recovery fee is charged for unsuccessful recovery attempts.
Keep recovery costs directly linked to successful deliveries.

Activate Order Notifications

Support more moments across the delivery journey

For teams comparing post-dispatch workflows, Automated NDR Management addresses non-delivery report handling, while Delivery Assure focuses on success-based recovery of eligible failed shipments.