.webp)
Log in
Sign Up For Free
Our team is trained, equipped & ready to guide your logistics operations, from onboarding to scale.
We believe in resolving every concern quickly and transparently. Here's how we handle it, step by step.
Reach out to us via a support ticket or email. Our team handles queries across all channels, and the expected first response time is within 2 business hours.
If your issue remains unresolved or you are not satisfied with the response provided, you may escalate it to our dedicated Escalation Manager. The expected first response time for escalated cases is within 4 business hours.
If the issue remains unresolved, you may escalate it to our Resolution Desk by sharing the details of your previous interactions. The expected first response time at this level is within 1 business day.
For queries related to purchases made through Online Stores/Sellers using Shipway, our dedicated Buyer Desk is here to help.
Have a question about an order, delivery, or return from a store using Shipway? Our Buyer Desk team is trained to help buyers directly and typically responds within 4 business hours.
Join 5,000+ online businesses using Shipway to automate post-purchase operations, reduce RTOs, and deliver faster.
