Since 2015 · Gurugram, India

We build what happens after
"Order Confirmed."

Shipway is the post-purchase operating system for D2C brands. The layer that turns a placed order into a delivered, trusted, repeat customer. Now part of Unicommerce.

A Shipway order, start to finish

Order placed

Intent verified, COD risk scored instantly

Courier allocated

Best courier chosen by cost, speed & performance

In transit

Branded tracking replaces the "Where's my order?" ticket

Delivered

Or recovered before it becomes an RTO

2015

Founded in Gurugram

5,000_+

Businesses shipped with us

20-30%

Average RTO reduction

Up to 40%

WISMO queries reduction

Our story

Built by people who watched good orders go bad

Shipway started with a simple, annoying observation: brands were winning the sale and still losing the customer, to a failed delivery, a silent tracking page, or a return nobody had a process for. We set out to fix the part of ecommerce nobody was designing for.

2015

Founded

Gaurav Gupta and Vikas Garg start Shipway to bring order to courier chaos for growing D2C brands.

2018–21

Post-purchase, formalized

Branded tracking, NDR automation and returns workflows become one connected system, not three vendors.

2021

Backed to scale

Strategic investment fuels deeper courier integrations and coverage into Tier 2/3 India.

2024–25

Joins Unicommerce

Shipway becomes a wholly owned part of Unicommerce, pairing post-purchase intelligence with order and warehouse management.

Why we exist

Checkout was never the finish line. We treat it like the start.

Every failed delivery, silent tracking page, or clunky return is revenue a brand already earned and is about to lose. Our job is to close that gap with data, automation, and a customer experience worth repeating.

↓

Recover, don't just report

We intervene before a failed delivery becomes a return-to-origin.

⇄

One system, not five vendors

Tracking, NDR, returns and courier ops, unified under one roof.

◎

Built on outcomes

We measure ourselves in RTO %, delivery success and CX, same as our customers do.

What we stand for

The principles behind the platform

Ideas that shape every feature we ship, not just the pitch deck.

Outcome over output

A feature only ships if it moves a number a brand actually cares about: RTO, cost per shipment, CSAT.

Sharp, no fluff

We say what a problem costs a brand in plain numbers, then show exactly how we close the gap.

Built for scale, from day one

Same platform for a 50 order-a-day brand and a 50,000 order-a-day one, the workflows just flex.

Customer's customer first

Every workflow is judged by what the shopper on the other end experiences, not just the ops dashboard.

Why Shipway

Post-purchase, actually handled

Courier aggregation

Multi-courier network with AI-based, performance-driven allocation, no more manual courier picking.

NDR & RTO recovery

Failed deliveries are detected and worked on, not just logged, cutting RTO up to 30% on average.

Order tracking & returns management

A branded tracking and returns solution to simplify customer experience.

Let's talk

See what checkout-to-delivery could look like

Whether you're fighting RTO, WISMO tickets, or a returns process stitched together in spreadsheets, we've probably already solved it for a brand like yours.

We build what happens after
"Order Confirmed."

Built by people who watched good orders go bad

Founded

Post-purchase, formalized

Backed to scale

Joins Unicommerce

Checkout was never the finish line. We treat it like the start.

Recover, don't just report

One system, not five vendors

Built on outcomes

The principles behind the platform

Outcome over output

Sharp, no fluff

Built for scale, from day one

Customer's customer first

Post-purchase, actually handled

Courier aggregation

NDR & RTO recovery

Order tracking & returns management

See what checkout-to-delivery could look like

Ready to get started?

Subscribe to our newsletter

We build what happens after"Order Confirmed."

Built by people who watched good orders go bad

Founded

Post-purchase, formalized

Backed to scale

Joins Unicommerce

Checkout was never the finish line. We treat it like the start.

Recover, don't just report

One system, not five vendors

Built on outcomes

The principles behind the platform

Outcome over output

Sharp, no fluff

Built for scale, from day one

Customer's customer first

Post-purchase, actually handled

Courier aggregation

NDR & RTO recovery

Order tracking & returns management

See what checkout-to-delivery could look like

Ready to get started?

Subscribe to our newsletter

We build what happens after
"Order Confirmed."