Increase Profitability with Shipway's RTO Suite

Your auto-pilot to slash RTO percentage by up to 20–30% and increase revenues. Verify COD orders on WhatsApp, flag risky buyers before dispatch, and recover failed deliveries automatically.

Take a Product Tour Explore ShipSense AI

Illustrative preview

Shipway at a Glance

The scale behind every shipment you send.

  • 20+Courier Partners
  • 19K+Serviceable PIN Codes
  • 50+Integrations
  • 60K+Shopify App Installs

Trusted by growing D2C brands across India

Zouk
THRD
FUBS
Bitrontix
Astro Talk
The Bamboo Company
Rezoni
Kiwi Kisan Window
The Bear House
Oxyglow
Pothys
PHOOL
Zouk
THRD
FUBS
Bitrontix
Astro Talk
The bamboo company
Rezoni
Kiwi Kisan Window
The Bear House
Oxyglow
Pothys
PHOOL
Fittr
Krvvy
Googo Gaaga
Concept Kart
Lamior
Callmate
FixDerma
Supersox
Fang
Crazybee Tshirts
Hammer
Daily Objects
Vastrado
H&H
Fittr
Krvvy
Googo Gaaga
Concept Kart
Lamior
Callmate
FixDerma
Supersox
Fang
Crazybee Tshirts
Hammer
Daily Objects
Vastrado
H&H
Why RTO Suite

Proven Business Benefits of RTO Suite

More than 30% of COD orders can land in RTO, and every one costs you shipping both ways, blocked stock and a lost customer. Shipway brands have cut that sharply: HUFT went from 12% to 7% RTO in two months, and Bummer from 21% to 10%.

RTO Reduction

Catch fake and risky COD orders before dispatch, so fewer parcels make the trip back to you.

Customer Delight

Buyers stay informed and can fix an address or request a re-attempt themselves.

Fewer WISMO Tickets

Proactive WhatsApp, SMS and email updates answer “where is my order?” before it's asked.

Protected Margins

Stop paying forward and return shipping on orders that were never going to be accepted.

Inventory Freed Up

Less stock stuck in reverse transit, so it's back on the shelf and selling sooner.

All the Features in One
RTO Reduction Suite

Step 01

Pro-active Communications

  • Order confirmation the moment a COD order is placed
  • Out-for-delivery alerts so buyers are home and ready to pay
  • Refund and NDR address-confirmation updates
  • On SMS, WhatsApp and email, from one setup
Activate Order Notifications

Illustrative preview

Step 02 · RTO Shield

AI Fraud Detection

  • Scores every COD order for RTO risk before dispatch
  • Uses each buyer's purchase history to spot likely fraud
  • Sorts orders into high, medium and low risk
  • Focus verification only on orders that need attention
Sync Your Orders

Illustrative preview

Step 03

Confirm COD Orders Before Shipping

  • Buyers confirm COD orders on WhatsApp before dispatch
  • Verify Order + Address at ₹2.99 per order: stops fake, accidental and wrong-address RTOs
  • Verify Order Only at ₹1.99 per order: stops fake and accidental orders
  • Sent from Shipway's verified business account, or switch to your own number
Activate COD Order Verification

Illustrative preview

Step 04

Re-attempt on Tracking Page

  • A failed delivery shows up on your branded tracking page
  • Buyers pick a new delivery date in one tap
  • Your logo, not the courier's, at every step
  • Fewer orders slide into RTO for want of a second attempt
Create Branded Tracking Page

Illustrative preview

Step 05

Automated NDR Management

  • Failed deliveries trigger automatic buyer follow-ups
  • Reach buyers on WhatsApp, IVR call and SMS
  • Buyers reschedule or correct their address themselves
  • Add Delivery Assure and pay only on recovered orders
Learn More

Illustrative preview

Take RTO Reduction To The Next Level with These Top Products

RTO Suite works alongside the rest of Shipway, giving you more control over every COD shipment.

Delivery Assure

NDR recovery service: pay only on successfully recovered orders, free for the first 15 shipments.

Explore

Shipway Protect

Covers lost, damaged and tampered shipments, including RTO shipments, at 0.75% + GST per AWB.

Explore

Early COD Remittance

Get COD cash remitted as fast as D+2 with automated reconciliation.

Explore

ShipSense AI that predicts, protects and delivers

See how RTO Suite flags risk, confirms COD orders and recovers failed deliveries, in under [X] minutes.

[Video title – RTO Suite walkthrough] Walkthrough video coming soon

Integrates with all your favourite store and shipping tools

Whether you ship 100 orders or 10,000, RTO Suite plugs into your store, couriers and messaging channels.

Shipway
  • ShopifyShopify
  • WooCommerceWooCommerce
  • AmazonAmazon
  • [Store 04]
  • [Store 05]
  • API
  • WhatsAppWhatsApp
  • SMS
  • IVR
  • Email
  • DelhiveryDelhivery
  • Blue DartBlue Dart

Make Every COD Order Count for Growth with Shipway

The brands that win are the ones that stop losing money on the way back. Verify, protect and recover, all from one dashboard.

Schedule Your Demo Today!
[Photo – D2C team / warehouse packing COD orders] RTO ↓12% → 7% · HUFT
Blog

Latest Insights from Shipway

View All Blogs

Get a Product Tour

See how Shipway's RTO Suite can flag risky orders, confirm COD on WhatsApp and recover failed deliveries for your brand.

Book your Demo Today Sign Up Free
FAQ

Frequently Asked Questions

Still have questions? Talk to an Expert

RTO (Return to Origin) is when a shipment cannot be delivered and travels back to the seller. You pay for both legs, and the stock is blocked until it returns.

[Approved answer — How does RTO Suite reduce RTO?]

[Approved answer — How does COD order verification work?]

[Approved answer — What is RTO Shield?]

[Approved answer — What is Delivery Assure?]

[Approved answer — Does RTO Suite work with my store?]

Shipway Popup